Return & Refund Policy
Last updated: March 05, 2025
Thank you for shopping at Harney & Sons Malaysia, operated by Argo Andaman Sdn Bhd.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Argo Andaman Sdn Bhd, 17-3A Menara 1 MK, Kompleks 1 Mont Kiara, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia.
Service refers to the Website.
Website refers to Harney & Sons Malaysia, accessible from www.harneyteas.my.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us by:
By email: webenquiry@argoandaman.com
By visiting this page on our website: www.harneyteas.my/contact-us
By phone number: +60362040218
We will reimburse You no later than 14 business days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days.
The Goods are in the unopened original packaging.
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in Our sole discretion.
Returning Goods
If the return is due to an incorrect, defective, or damaged item, We will cover the return shipping costs. For other returns, You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods to the following address:
Argo Andaman Sdn Bhd, 17-3A Menara 1MK, Kompleks 1 Mont Kiara, Jalan Kiara, Mont Kiara 50480 Kuala Lumpur, Malaysia.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one due to it being defective or damaged, please contact us. If the replacement item is unavailable, We will issue a full refund or offer an alternative product of equal value.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to You, You will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods were not marked as a gift when purchased, or if the gift giver had the Order shipped to themselves to give to You later, We will send the refund to the gift giver.
Gift credits issued are non-transferable and do not expire.
Consumer Protection Rights
This Return and Refund Policy does not affect your statutory rights under Malaysian consumer law. If a product is defective, incorrect, or not as described, You are entitled to a refund or replacement in accordance with the Consumer Protection Act 1999.
Contact Us
If You have any questions about our Returns and Refunds Policy, please contact us:
By email: webenquiry@argoandaman.com
By visiting this page on our website: www.harneyteas.my/contact-us
By phone number: +60362040218